Zowar Policy

Kingdom of Saudi Arabia is our company’s country of domicile.

We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. SAR). If “Credit Card Online” is selected as the payment method, then the details on the Customer’s ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Delivery information such as Customer’s Name, Location, Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

Cancellation Charges

• If you cancel 0 – 24 days before departure, then 100% of the booking value will be charged
• If you cancel 25 – 60 days before departure, then 50% of the booking value will be charged
• If you cancel 61 days or earlier before departure, then 10% of the booking value will be charged
• In the event the passenger details provided are not as per the passport, a Name Change penalty fee of 150SAR will be applicable
• Hotels: zowar does not charge any cancellation service fee on top of the cancellation charges levied by the hotel.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to the cost and consequences.

Zowar requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, Zowar does not represent or warrant that travel to such point is advisable or without risk. Zowar does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Zowar Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Zowar, Zowar Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.

Zowar reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Zowar shall have no obligation to take the needs of any User into consideration in connection therewith.

Zowar reserves its right to deny on its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Zowar debiting your account for any costs we incur as a result of such violation.

No waiver by Zowar of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Zowar during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Jeddah, KSA.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated in Kingdom of Saudi Arabia.

Payment Terms and Conditions

Zowar will never ask, share or store any Credit Card Details, Bank Login/Password or Debit Card Details over phone or email of any customer.

In case payment is flagged by our payment gateway, our team will reach out to you from ccc@zowar.com.sa. You will have to send the front and back side of the credit card with the CVV number masked to ccc@zowar.com.sa.

If you receive any other e-mail purportedly from zowar requesting your personal or security details, please do not respond to such E-mail. Please forward any such E-mail to ccc@zowar.com.sa. and thereafter delete the e-mail immediately.

Payment for services being offered by zowar can be done by following channels:

• Online Payment Page on our website
• Online Payment via a link provided by zowar Domain
• Cash Deposit into zowar's bank accounts: Saudi Arabian British Bank (SABB IBAN SA6045000000026374033001)

zowar is not liable in case the payment is done by any other mode.

The User warrants, agrees and confirms that when he / she initiates a payment transaction and / or issues an online payment instruction and provides his / her card / bank details:

The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;

The User is responsible to ensure that the card / bank account details provided by him/her are accurate;

The User is authorizing debit of the nominated card / bank account for the payment of zowar;

The User is responsible to ensure sufficient credit is available on the nominated card / bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

The User agrees that, to the extent required or permitted by law, zowar, and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

Umrah Visa Terms and Conditions

The GCC nationals [Gulf Cooperation Council] do not need Umrah Visa. The below terms and conditions are applicable for all Umrah pilgrims with nationality out of [Gulf Cooperation Council].

• Umrah Visa Holders are not allowed to perform Hajj.
• Umrah Visas are not valid for work or residence.
• The standard validity of Umrah Visa is 15 days (unless mentioned otherwise on Visa print)
• Umrah pilgrims must not overstay their visas, otherwise it is considered as a violation of the Kingdom of Saudi Arabia regulations and is subject to severe punishment and legal consequences starting with financial penalty to the level of blocking of future entry to Saudi Arabia.
• It is the responsibility of each Umrah pilgrim holding Umrah Visa to comply with the following flights restrictions:
• Umrah visa holders should enter and depart from King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, Prince Mohammed Bin Abdulaziz Airport in Madinah or Prince Abdulmohsin Bin Abdulaziz Airport in Yanbu only without passing through other Saudi airports.
• Umrah visa holders enter from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah should depart only from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.
• Umrah visa holders enter from King Khalid International Airport in Riyadh or King Fahd International Airport in Dammam can depart from King Khalid International Airport in Riyadh, King Fahd International Airport in Dammam, King Abdulaziz International Airport in Jeddah, or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.
• Umrah visa holders enter and depart from King Khalid International Airport in Riyadh, should have confirmed tickets for the whole itinerary (international and domestic flights) via Jeddah or Madinah and the Minimum connecting time for domestic flights shouldn’t be less than (4 hours). In addition, they should be at the airport 4 hours prior to departure of the international flight that has a connected domestic flight.

The Umrah pilgrim understands, confirms and comply with the following requirements in order to receive the Umrah Visa :

• The Umrah pilgrim must have a passport with a validity of at least six (6) months and acceptable both for entry to Saudi Arabia and entry to the next destination; the passport should have at least two empty visa pages adjacent to each other.
• The Umrah pilgrim must cooperate with Zowar Umrah Team to fill in the "Umrah Visa Application form".
• The Umrah pilgrim responsible and accountable for the submitted information accuracy and submitted official documents to Zowar Umrah team including all information uploaded by the Umrah pilgrim on the Zowar Umrah Online Website.
• All women are required to travel for Umrah with a Mahram. Proof of kinship must be submitted to Zowar Umrah Team along with the Umrah Visa application form. Women over the age of forty-five (45) may travel without a Mahram with an organized group, they must, however submits a no objection letter from her husband, son or brother authorizing her to travel for Umrah with the named group. This letter should be notarized.
• As per the regulations, if Umrah Pilgrim is Male and has the nationality of the following countries (India, Pakistan, Sudan, Bangladesh, Yemen, Nigeria, and Chad) the Males who has age less than 40 years old has to have a female companion with proper kinship.
• The Umrah pilgrim must be in possession of a non-refundable roundtrip ticket with confirmed reservations. It is basic service within the purchased Umrah package.
• After "Umrah visa application" is completed and accepted, The Umrah pilgrim will be contacted by the authorized local travel agency, located in pilgrims resident country, to handle the Saudi Consulate Visa stamping process. The Umrah pilgrim hereby confirms full cooperation with the locally assigned travel agency by providing the necessary legal documents/papers, vaccination details (if required), and passport for visa stamping process. The failure of this process will fail the Umrah visa issuance and stamping. Any delay caused by the Umrah pilgrim may result in postponing the Umrah trip or even cancelling the full Umrah booking with no responsibility on "Zowar ", the Umrah pilgrim in this case shall cover booking dates changes charges and any cancellation charges.
• The Umrah Visa service is non-refundable if the Umrah pilgrim decided to cancel the Umrah trip after the "MOFA Number" is generated. [That will be after the successful completion of Umrah Visa Application]. Before that, the possibility of cancellation is there with penalty charges in considerations of cancellation of the other services in same booking (Hotels, Transportations, Flights etc.)
• Zowar Umrah shall not accept any claim or complain in this regard in violation of the aforementioned policy & procedures and shall accept no legal responsibility in whatsoever nature.
• Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. The Kingdom of Saudi Arabia's anti-drug trafficking laws are strictly enforced. Violators are subject to severe punishment, which may include the death penalty. Sectarian, political or religious gatherings are forbidden.
• Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. Prude clothes in respect to the holy cities and Islamic culture and values, focus on religious and tourism activities and avoiding any other out of scope activities i.e. personal or group political activities or any other activities which do not comply with the Umrah trip purpose or violates with the local security rules in Saudi Arabia.

Further details about Hajj and Umrah can be obtained from the link to the Ministry of Hajj, Kingdom of Saudi Arabia Web site: Ministy of Hajj & Umrah Website.

All passengers traveling for Umrah MUST have Passport. Travel document issued by any government will not be accepted by embassy as per KSA Laws.